Data Protection Declaration

We, the Palacina Property GmbH, take the protection of your data very seriously und strictly observe the data protection laws. Personal Data will only be collected to the extent necessary for technical reasons. On no account will the collected data be sold or passed on to third parties.

Name and contact details of those responsible for the processing

This data protection information applies to the data processing through:

Responsible: Palacina Property GmbH, Winterfeldstr. 3, 10781 Berlin

E-Mail:; Telefon: +49(0)30 3385 48400

The operational privacy officer is available at the above address, for the attention of Ms. Rajah, respectively at the above e-mail address.

Collection and storage of personal data, as well as manner and purpose of its use

Personal data within the meaning of the GDPR is all information, that relates to an identified or identifiable natural person or company; a natural person is considered identifiable when they can be identified by name, identification number, location data, online identification or one or more specific characteristics, that are manifestations of the physical, physiological, genetic, psychological, economical, cultural, or social identity of this natural person or company. Personal data will only be collected, if necessary for rendering the booked service.

Data processing on this website

When entering our website, information will automatically be sent to our website server by the browser employed in your terminal device. This information will be stored temporarily in a so called log file. The following information will be collected in this process and stored until the automatic deletion:

  • IP-address of the requesting computer,
  • Date and time of the access
  • Name and URL of the retrieved file
  • Website, from which the access is taking place

Employed browser and, if necessary, the operating system of your computer, as well as the name of your access provider. The stated data will be processed through us for the following purposes:

  • To ensure a frictionless connection establishment,
  • To ensure a convenient use of our website,
  • Analysis of the system security and – stability, as well as
  • To further administrative purposes

The legal basis for data processing is Art. 6 Abs. 1 S. 1 lit. f DSGVO. Our entitled interest ensues from the purposes for data collection listed above. On no account will we use the collected data to draw any conclusions to your person. Furthermore we use cookies, as well as analytical services, upon visiting our website. You will receive further explanations regarding this in the course of this data protection declaration.

Booking Transaction

We process our customers data as part of the booking process at, in order to enable the selection and the booking of the selected services for you.

Among the processed data are inventory data, communications data, contract data, and among the persons affected by the data processing are our customers, interested parties, and other business partners.

The processing is based on the Art. 6 Abs. 1 lit. b (implementation of the ordering process) and c (filing required by law) DGSVO. In this process, the information marked as required is essential for reasoning and contractual performance. We only reveal the data to third parties as part of the extradition, payment or within the scope of legal permission and obligation towards lawyers and authorities.

Disclosure of Data

A transmission of personal data to third parties for reasons other than the following does not take place.  We only transmit our data to third parties, if:

  • You have given your explicit permission Art. 6 Abs. 1 S. 1 lit a DGSVO,
  • The transmission is required Art. 6 Abs. 1 S. 1 lit a DGSVO for enforcement, exertion or defence of legal claims, and there is no reason to assume that you have a legitimate interests for excluding the processing.
  • In case there’s a legal obligation for the transmission Art. 6 Abs. 1 S. 1 lit a DGSVO, as well as
  • This is permitted by law Art. 6 Abs. 1 S. 1 lit a DGSVO and mandatory for the processing of contractual relationships.


We employ cookies on our website. These are small files your browser automatically generates, which get stored on your terminal device (i.e. laptop, tablet, smartphone) upon visiting our website. Cookies don’t cause any damage on your terminal device, they contain no viruses, trojans or other malware. The cookie stores information that results from the specific context to your terminal device. This does not mean, that we hereby gain any knowledge regarding your identity. On one hand, the use of cookies serves the purpose of making your experience using our website more pleasant. For instance, we use so called session cookies to detect that you have visited individual parts of our website already. These will be deleted automatically upon you leaving our website.

Furthermore, we also use temporary cookies to optimize the user-friendliness, which get stored on your terminal device for a predetermined amount of time. When you visit our website, to make use of our services, it will automatically be recognized, that you have visited us already and which entries and settings you have entered, so you don’t have to repeat these.

On the other hand, we use cookies to collect statistical data on the use of our website and evaluate it in order to optimize our services. When you visit our website repeatedly, it will automatically be recognized. After a predetermined amount of time these cookies will be deleted.

The data processed through cookies is required for the stated purposes to safeguard our justified interests, as well as the interests of third parties Art. 6 Abs. 1 S. 1 lit a DGSVO.

  • Most of the cookies we use are so called “session cookies”. They will be deleted automatically when you terminate your visit and close your browser.
  • Furthermore we use persistent cookies, which are employed beyond your visit on our website (“permanent cookies”). These remain permanently after your visit, and serve the purpose of improving our services for you. The information will not be stored in other systems.
  • Cookies with a predetermined duration of 30 days serve, for instance, to manage your list of remembered or seen services.
  • Cookies of external  service providers (see paragraph on “Google Analytics”, “Matomo/Piwik”), or of third party providers as part of marketing and remarketing, i.e. of,, (see paragraph on “marketing and remarketing”)

Most browsers accept cookies automatically. However, you can configure your browser in a way that no cookies will be stored on your computer and you will be notified before a new cookie is filed. Where exactly you can find those settings depends on the kind of browser you are using. You can find the applicable settings in the help function of your browser. The complete deactivation of cookies can lead to the disablement of some functions of our website.

Evaluation- and Tracking Tools

The following tracking measures are applied by us on the base of Art. 6 Abs. 1 S. 1 lit. f DSGVO.

With the employed tracking measures, we want to ensure an adequate configuration and continuous optimization of our website. Additionally, we employ tracking measures to statistical data regarding the use of our website, and to evaluate in order to optimize our services for you. These interests are to be considered eligible in terms of the prementioned regulation. The individual purposes of data processing and data categories are to be extracted from the respective tracking tools.

Google Analytics

This website uses Google Analytics, an advert analyzing service. Google Analytics uses so called “cookies”, text documents, which get stored on your computer and enable an analysis of the usage of our website. The information generated through the cookie about the utilization of this website will generally be transferred to a server by Google in the USA and saved there. In case of an activation of an IP-anonymization on this website, Google will abbreviate your IP-address in the member states of the European Union, or in other contracting states to the EEA treaty. The full IP-address will only be transferred to a Google server in the USA and shortened there in exceptional cases. Google will use this information, by order of the operator of the website, to evaluate your usage of the website, to assemble reports on the website usage, and to render additional services to the operator of the website, relating to the website usage and the internet usage.

The IP-address transferred from your browser in the context of Google Analytics will not be joined with other data from Google.

You can prevent the storage of the cookies with the appropriate settings of your browser software; however, we point out to you that you might not be able to use the full spectrum of the all functions of the website. In addition to that you can prevent the collection of the data generated by the cookie and relevant to your website usage, by downloading the plug-in available at the following link:

We use Google Analytics to analyze the usage of our website and improve it on a regular basis. With the statistics obtained we can improve our services and configure them more interestingly for you as the user. For the exceptions in which personal data will be transferred to the USA, Google has subjected itself to the EU-US Privacy Shield, The legal basis for the application of Google Analytics is Art. 6 Abs. 1 S. 1 lit. f DS-GVO.

Information of the third party supplier:

Address: Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA.

Terms of use:,

Overview of the data protection:,

as well as the data protection declaration:

Google Adwords Conversion Tracking

To track and evaluate the use of our website statistically in order to optimize it for you, we furthermore use Google Conversion Tracking. In this process, a cookie is placed in your computer, in case you reached our website through a google advertisement.

These cookies expire after 30 days, and don’t serve the purpose of personal identification. When the user visits certain parts of the Adwords Customer’s website, and the cookie hasn’t expired yet, Google and the customer can see that the user has clicked on the advertisement and has been redirected to this Site.

Every Adwords customer gets a different cookie. Therefore, cookies cannot be tracked through the websites of Adwords customers. The information attained through the conversion cookie serves the purpose of generating conversion statistics for those Adwords customers that have decided on conversion tracking. The Adwords customers are informed of the total number of users that have clicked on their advertisement and therefore have been redirected to a site tagged with conversion tracking. They receive no information, however, that can identify the user personally.

If you don’t want to take part in the tracking procedure, you can decline the placement of the cookie necessary for the tracking – for example in your browser settings, which generally deactivate the automatic placement of cookies. You can also deactivate cookies for conversion tracking by setting your browser in a way, that cookies from the domain ”” get blocked. You can find Google’s data protection indoctrination here (

Matomo (former Piwik)

We use the Open Source Software Matomo for the analysis and statistical evaluation of the website’s utilization. For this purpose cookies are being applied. The information generated by the cookie on the use of the website, is being transferred to our server and summarized in pseudonymous user profiles. The information is being used to evaluate the use of the website in order to enable an adequate design of our website. A disclosure to third parties does not take place. In no way will the IP address be connected to other user relevant data. The IP addresses are anonymized, so that an association is not possible (IP-Masking). Your visit on our website is currently being recorded by the Matomo web analysis. Click here ( to prevent your visit from being recorded.

Marketing and Retargeting Tools

Remarking and retargeting are being operated on this website. Remarketing is a means of advertisement that is offered by Google through Google Adwords, among others. In the process of remarketing these adverts are also being placed on other websites on the internet. In order for you to be shown the ads based on your visit on our website, on other websites as well, Google uses cookies. You have the option of deactivating the use of cookies by Google, by going to the site for deactivation of Google advertisements ( Alternatively, you can deactivate the use of cookies by third parties by visiting the deactivation page of the Network Advertising Initiative (!/)

Social Media Plug-Ins

We are currently applying the following social-media plug-ins: Facebook, Vimeo. In this process we use the so called two-click-solution. That means that when you visit our site, initially there will be no personal information passed on to the providers of the plug-ins. We offer you the option of communicating with the provider of the plug-in directly through the button. Only when you click on the marked field and activate it this way, does the provider of the plug-in receive the information that you have viewed the corresponding website of our online offer. In the case of Facebook the IP-address will be anonymized immediately after its collection, according to the information provided by the respective providers in Germany. So personal data will be transmitted to the respective plug-in providers through the activation of the cookie and stored there (with US-American providers in the USA). We neither have any influence on the collected data or the data collection procedures, nor are we aware of the full extent of the data collection, the purpose of the processing or the storage period. We also don’t have any information on the deletion of the data through the plug-in provider.

The plug-in provider stores the data collected on you in the form of user profiles and uses it for the purpose of advertisements, market research and/or for adequate design of their website. Such an evaluation takes place particularly (also for users who are not logged in) for the display of adequate advertisements and to inform other users of the social network of your activities on our website. You have the right of objection against the creation of these user profiles, whereby you have to approach the respective plug-in provider to exercise this. We offer you the possibility to interact with the social networks and other users through the plug-ins, so that we can improve our services and design them in a more interesting way for you as a user. The legal basis for the use of plug-ins is. The legal basis for data processing is Art. 6 Abs. 1 S. 1 lit. f DSGVO.

The data transfer takes place independently of whether or not you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected by us will directly be linked to your account with the plug-in provider. When you operate the activated button and i.e. link the page, the plug-in provider also stores this information and discloses it publicly towards our contacts. You will receive further information regarding the purpose and extent of the data collection and its processing through the plug-in provider through the following data protection declarations of these providers. There you will also receive further information regarding your respective rights and setting options to protect your privacy.

Facebook Conversion Pixel

We use the “Facebook Pixel” of the Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This way, the behavior of users can be tracked after looking at or clicking on a Facebook ad. The procedure serves the purpose of evaluating the effectivity of the Facebook advertisements for statistical and market research purposes and can contribute to optimizing future advertisement measures.

Die collected data is anonymous for us and therefore doesn’t allow any conclusions about the identity of the user.

However, the data will be stored and processed by Facebook, so that a connection to the respective user profile is possible, and Facebook can use the data for their own advertising purposes, according to the Facebook record use policy ( The user can enable Facebook, as well as their partners, to place advertisements on and outside of Facebook. It can furthermore save a cookie on their computer for this purpose. By visiting our website and our Facebook site you agree to the implementation. In order to generally object to the use of cookies on the computer, the internet browser can be configured in such a way, that the placement of cookies will be prevented, and that previously placed cookies will be deleted. The deactivation of all cookies can lead to some features on our website not being carried out properly anymore. The user can also deactivate the use of cookies by third parties on the following website by the Digital Advertising Alliance:

Google Maps

We involve the maps of the service “Google Maps” by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, in order to illustrate geographical information visually. By using Google Maps, data on the usage of the map function by visitors will also be collected, processed and used by Google.

Data protection declaration:,



With your agreement you can subscribe to our newsletter, where we inform you about interesting current offers. To sign up for our newsletter we use the so called double-opt-in-procedure. That means, that after your registration we will send you an e-mail, asking you to confirm that you wish to be sent the newsletter. If you don’t confirm your registration, your information gets blocked and automatically deleted after a month. Furthermore we save your appointed IP-addresses as well as the time of your registration and confirmation. The purpose of this procedure is to be able to trace your registration and to solve any possible abuse of your personal data.

Mandatory information for receiving the newsletter is only your e-mail address. The disclosure of further, separately indicated data is voluntary and is being used to address you personally. After your confirmation we save your e-mail address for the purpose of sending you the newsletter. Legal basis is Art. 6 Abs. 1 S. 1 lit. f DSGVO.

You can always revoke your consent in receiving the newsletter and cancel the newsletter. You can state the cancellation by clicking on the link provided in every newsletter, via e-mail at, or by sending a message to the contact details provided on the copyright page.

Contact Form

For question of any kind we offer you the option to get in touch with us through the contact form provided on our website. Depending on the desired means of contact, the disclosure of a valid e-mail address or phone number is required to be able to answer you. Further information can be disclosed voluntarily. The processing of the data required to contact us takes place through Art. 6 Abs. 1 S. 1 lit. f DSGVO on the basis of your voluntary consent. You can revoke this consent at any time. For this purpose an informal statement to us via e-mail is sufficient. The legitimacy of the data processing that took place before the cancellation remains untouched by the cancellation. The data you have entered in the contact form remains with us until you prompt us to delete it, revoke your consent for storage, or the purpose of the storage is cancelled. Imperative legal regulations – especially storage periods – remain untouched.

Rights of the Individuals Affected

You have the following rights towards us, regarding the data of personal nature that relates to you:

  • Right of Information
  • Right of Adjustment
  • Right to Deletion
  • Right to Limitation of Processing
  • Right to object against the Processing
  • Right to Data Portability
  • Right to Complaint at the Supervisory Authority on Data Protection about the Processing of your personal data.

Explanatory Notes:

You have the right:

  • in accordance with Art. 15 DSGVO to demand disclosure of your personal data processed by us. You can especially request disclosure of the purposes of the processing, the categories of the personal data, the categories of recipients, to whom your data is or was being disclosed, the planned storage period, the existence of the right of adjustment, deletion, limitation of the processing or objection, the existence of a right to complaint, the source of your data, unless collected by us, as well as the existence of an automated decision making, including profiling and meaningful information about the according details;
  • in accordance with Art. 16 DSGVO to request the immediate adjustment of   inaccurate or the completion of personal data stored with us;
  • in accordance with Art. 17 DSGVO to demand the deletion of your personal data stored with us, as long as the processing is not required for exercising the right of freedom of speech, or the information is required in terms of legal obligation for reasons of public interest, or the establishment, exercising or defence of legal claims;
  • in accordance with Art. 18 DSGVO to demand  the limitation of the processing of your personal data, as long as the accuracy of the data is being disputed by you, the processing is unlawful, but you object to the deletion of the data and we don’t need the data anymore, but you need it for the establishment, exercising, or defence of legal claims, or you have filed an opposition against the processing in accordance with Art. 21 DSGVO.
  • in accordance with Art. 20 DSGVO to keep your personal data, that you have provided to us, in a structured, conventional, and machine readable format, or to request the transmission to other parties responsible;
  • in accordance with Art. 7 Abs.3 DSGVO to revoke your previously granted permission towards us at any time. This will have the consequence that we are not allowed to continue the data processing that was based on this permission in the future, and
  • in accordance with Art. 77 DSGVO to complain to a supervisory authority. Generally, you can refer matters to the administrative authority of your place of habitual residence or work place or corporate headquarters.

Right of Objection

Provided that your personal data is being processed on the basis of justified interests in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO, you have the right to object against the processing of your personal data in accordance with Art. 21 DSGVO, if reasons exist, that result from your particular situation, or the objection is directed towards direct marketing. In case of the latter you have a general right to objection, that will be implemented by us without specification of a particular situation on your side. If you want to make use of your right to objection or revocation, an e-mail to is sufficient.

Data Security

Within your visit on our website we use the common SSL-procedure (Secure Socket Layer) in connection with the respectively highest level of encryption supported by your browser. Generally this is a 256-bit encryption. Should your browser not support a 256-bit encryption, we will revert to 128-bit v3 technology. Whether or not a single page of our online presence will be transferred in an encrypted way can be seen by the closed depiction of the key symbol, respectively the key symbol at the bottom status bar of your browser. We make use of suitable technical or organizational security measures to protect your data against random or purposeful manipulation, partly or full loss, destruction or unauthorized access through third parties. Our security measures are continuously being improved, according to the current technological developments.

In accordance with Art. 32 DSGVO we implement suitable technical and organizational measures to ensure a level of protection that is appropriate to the risk, under consideration of the state of the art, the costs of implementation and the kind, extent and circumstances of the processing as well as the probability of occurrence and seriousness of the risk for the rights and liberties of natural persons or companies. Among those

Among those measures are especially the assurance of confidentiality, integrity, and availability of data by controlling the physical availability of the data, as well as the relevant access, entry, disclosure, securing the availability and separation.

Actuality and Changes of this Data Protection Declaration

This data protection declaration is currently valid as at May 2018. Due to further development of our website and services through the website, or legal, respectively administrative guidelines, it can become necessary to change this data protection declaration.